Chris Railey | Excelling at Customer Service in Ministry

By CMN | Posted in CMN Leadership Podcast, Leadership Development, Team Building

Episode 18 of the CMN Leadership Podcast. Customer service is a leading factor in successful organizations. In this week's episode of the CMN Leadership Podcast, Chris Railey discusses key customer service principles from the book, Excellence Wins, by Horst Schulze. Schulze helped co-found the Ritz Carlton hotel chain and leads with a lifetime of experience in the service industry.

 

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