Episode 18 of the CMN Leadership Podcast. Customer service is a leading factor in successful organizations. In this week's episode of the CMN Leadership Podcast, Chris Railey discusses key customer service principles from the book, Excellence Wins, by Horst Schulze. Schulze helped co-found the Ritz Carlton hotel chain and leads with a lifetime of experience in the service industry.
Don't forget to download the leader and team notes below!